Terms & Conditions

1. Introduction

Welcome to HomeHope Healthcare Platform. These Terms and Conditions govern your access to and use of our website, mobile applications, and services.

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

2. Platform Overview

HomeHope is a healthcare technology platform that connects:

• Patients – Individuals seeking healthcare services
• Doctors – Licensed medical practitioners offering consultations
• Hospitals – Healthcare facilities providing treatments
• Diagnostic Labs – Laboratories offering testing services
• Pharmacies – Licensed pharmacies for medication delivery

We act as an intermediary facilitating connections between users and healthcare providers. We do not provide medical services directly.

3. Eligibility

To use this Platform, you must:

• Be at least 18 years of age, or have parental/guardian consent
• Provide accurate, current, and complete registration information
• Maintain the confidentiality of your account credentials
• Be legally capable of entering into binding contracts

4. Medical Disclaimer

The content on this Platform is for informational purposes only and should not be considered a substitute for professional medical advice. Always seek the guidance of qualified healthcare providers for medical concerns.

5. Appointment Booking

Our appointment booking service is subject to the following terms:

• Appointments are subject to provider availability and confirmation
• Cancellation policies vary by provider; please review before booking
• We reserve the right to modify or cancel appointments due to unforeseen circumstances
• Arriving late may result in appointment forfeiture without refund

6. Telemedicine Services

Our telemedicine services comply with:

• Ministry of Health and Family Welfare Telemedicine Practice Guidelines
• National Medical Commission (NMC) regulations
• Information Technology Act, 2000 and amendments

Users acknowledge that telemedicine has limitations and may not be suitable for all medical conditions. Emergency situations require in-person medical attention.

7. Payments & Refunds

Payment processing on our Platform includes:

• Secure transactions through RBI-compliant payment gateways
• Support for major credit/debit cards, UPI, and net banking
• Transparent pricing displayed before transaction confirmation

Refunds are processed according to our Refund Policy. Processing times may vary based on payment method.

8. Limitation of Liability

To the fullest extent permitted by law:

• HomeHope shall not be liable for any medical outcomes or treatment results
• We are not responsible for the conduct of healthcare providers on the Platform
• Our liability is limited to the amount paid for services in dispute
• We disclaim all warranties, express or implied, regarding medical services

9. User Responsibilities

As a user of this Platform, you agree to:

• Provide accurate and complete personal and medical information
• Maintain the security of your account credentials
• Use the Platform only for lawful purposes
• Not misuse or attempt to circumvent Platform security
• Report any suspicious activity or security breaches immediately

10. Terms for Doctors

Healthcare professionals using this Platform must:

• Maintain valid medical registration with appropriate medical councils
• Comply with all applicable laws, regulations, and ethical guidelines
• Provide accurate professional credentials and keep them updated
• Maintain professional liability insurance as required
• Adhere to patient confidentiality and data protection requirements

11. Terms for Hospitals

Healthcare facilities partnering with HomeHope must:

• Maintain all required licenses and regulatory approvals
• Employ qualified and registered medical professionals
• Comply with Clinical Establishments Act and relevant state regulations
• Maintain accurate and up-to-date facility information
• Ensure patient safety and quality of care standards

12. Privacy Policy

Your privacy is important to us. We handle your data in compliance with:

• Information Technology Act, 2000 and IT Rules, 2011
• Digital Personal Data Protection Act, 2023 (DPDP Act)
• Applicable healthcare data protection regulations

13. Contact Us

For questions regarding these Terms, please contact us: