1. Acceptance of Terms
By registering and using the HomeHope platform, the patient
agrees to comply with these Terms & Conditions. HomeHope acts as a
healthcare service platform connecting patients with healthcare providers,
hospitals, clinics, nurses, physiotherapists, AYUSH doctors, home care
services, and medical equipment providers.
2. Patient Registration
- Patients must provide accurate and complete personal information during registration.
- False, misleading, or incomplete information may result in account suspension.
- Patients are responsible for maintaining the confidentiality
of their account credentials.
3. Appointment Booking
- HomeHope facilitates appointment booking with healthcare
providers.
- Appointment availability depends on provider schedules.
- Patients should arrive on time for appointments (online, clinic, or home visit).
- Delayed appointments may be rescheduled based on provider
availability.
4. Consultation Services
- HomeHope only connects patients with registered healthcare
professionals.
- Medical diagnosis, treatment, and consultation responsibility lies with the healthcare provider.
- HomeHope is not responsible for medical outcomes,
prescriptions, or treatment effectiveness.
5. Teleconsultation / Online Consultation
- Patients should ensure proper internet connectivity during online consultations.
- Consultation interruptions due to technical issues may require rescheduling.
- Patients must provide accurate health-related information to
healthcare providers.
6. Home Visit Services
- Patients must provide a correct address and contact information.
- A safe and respectful environment should be maintained for healthcare staff.
- HomeHope reserves the right to cancel services in unsafe
conditions.
7. Payments & Refund Policy
- Consultation fees, service charges, and equipment rental fees must be paid through approved payment methods.
- Refund eligibility depends on cancellation timing and provider policies.
- Service charges may be non-refundable in certain cases.
8. Cancellation Policy
- Patients may cancel appointments within the allowed cancellation time.
- Last-minute cancellations may incur cancellation charges.
- No-show appointments may not qualify for refunds.
9. Medical Information & Privacy
- Patient information will be handled confidentially.
- Medical records are shared only with relevant healthcare providers for treatment purposes.
- HomeHope follows privacy and data protection standards.
10. Emergency Disclaimer
- HomeHope is not an emergency medical service.
- For medical emergencies, patients should immediately contact
emergency services or visit the nearest hospital.
11. Respectful Conduct
Patients are expected to:
- Treat healthcare professionals respectfully.
- Avoid abusive, threatening, or inappropriate behavior.
- Maintain professional communication.
- Violation may result in account restriction or suspension.
12. Medical Equipment Rental / Purchase
- Patients are responsible for proper use of rented medical equipment.
- Damaged or lost equipment may incur additional charges.
- Equipment return timelines must be followed.
13. Liability Limitation
- HomeHope acts as a facilitator between patients and service providers.
- HomeHope is not legally responsible for medical negligence,
treatment complications, or provider decisions.
14. Changes to Terms
HomeHope reserves the right to update Terms & Conditions
at any time. Updated policies will be available on the platform.
15. Contact Support
For complaints, support, or queries, patients may contact HomeHope customer support through the app, email, or helpline.